Return merchandise

How to return merchandise

  • All Merck EXPIRED product returns are subject to the Standard Terms and Conditions of Sale – Pharmaceutical and Vaccine products distributed by Merck Sharp & Dohme LLC (“Terms and Conditions of Sale”).

Terms and Conditions of Sale

  • Indirect customers should contact their wholesaler for information on how to handle shipment issues and returns.
  • Return your Merck EXPIRED merchandise to:
    • Return Authorizations (RA) will be required to ensure Merck product returns are processed.

      Please visit www.pharmalinkinc.net/MReturns/Login.aspx to create an account and generate an RA.

      Please send all return product to the following address:

      PharmaLink
      Receiving Department PLI-MRK
      8285 Bryan Dairy Road, #160
      Largo, FL 33777
  • For more information about the Merck expired product return process, please click here.
  • If you have any questions, please contact the Merck Order Management Center at 800.MERCK.RX (800.637.2579), Monday through Friday, 8:00 AM – 7:00 PM, ET.